Refund policy

All Sales Are Final Due to the fragile nature of our carafes and the care required to package and ship them safely, all Safura carafes are non-returnable and non-refundable. We do not accept returns or exchanges for items that are ordered by mistake, no longer wanted, or otherwise do not qualify as a damaged or defective item. Please carefully review your order before completing your purchase. Damaged or Defective Items We carefully package every Safura carafe to help protect it during transit. However, if your order arrives damaged or defective, please contact us as soon as possible so that we can review the issue and, where applicable, provide a replacement. To be eligible for a replacement: Damage or a defect must be reported within 48 hours of delivery. You must provide clear photos of the damaged or defective item and its packaging. You must provide your order number and photos when contacting us. Contact us at safura.kakar@gmail.com or through our Contact page. Claims submitted without photo evidence or reported more than 48 hours after delivery may not be eligible for a replacement. If we determine that the item was damaged during shipping or is defective, we will work with you to provide an appropriate resolution, which may include sending a replacement. Wrong Item If you receive an item different from what you ordered, please contact us within 48 hours of delivery at safura.kakar@gmail.com with your order number and clear photos of the item received. We will review the issue and, if confirmed, provide an appropriate resolution. Exchanges Because our carafes are fragile and non-returnable, we do not accept exchanges. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can review the issue.

European Union 14-Day Cooling-Off Period Notwithstanding the above, if merchandise is shipped to the European Union, applicable consumer protection laws may provide a 14-day right of withdrawal. Where required by applicable law, those statutory rights will apply. Refunds Because our carafes are non-returnable, we do not offer refunds for items that are not damaged, defective, or incorrectly shipped. If we approve a refund due to a qualifying issue, the refund will be issued to your original payment method within 10 business days after the refund is approved. Please note that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at safura.kakar@gmail.com. Contact Us If you have any questions about this policy or your order, please contact us at: Email: safura.kakar@gmail.com