Frequently Asked Questions

ORDERS & SHIPPING

How long does it take to process my order?
Orders are processed and shipped the same day or next business day (Monday – Friday).

How long will delivery take?
Standard domestic delivery takes 2–7 business days after shipment. International delivery times vary by destination and carrier.

Do you ship internationally?
Yes! We ship worldwide via USPS and DHL Express. Please note that customers are responsible for any customs duties, taxes, or import fees upon delivery.

Can I track my order?
Yes. Once your order ships, you will receive an email with tracking information so you can monitor your delivery in real time.

PRODUCTS

What materials are your carafes made from?
Our carafes are crafted from high-quality stainless steel with ornate gold-finish hardware. They feature an inner glass lining for safe, healthy heat and cold preservation.

How long do your carafes keep beverages hot or cold?
Our double-wall vacuum insulated carafes are designed to keep beverages hot for up to 12 hours and cold for up to 24 hours.

Are the carafes safe for all beverages?
Yes. The inner glass lining is food-safe and suitable for hot and cold beverages including coffee, tea, water, and juices.

How do I clean my carafe?
We recommend hand washing with warm soapy water. Avoid submerging the exterior in water or placing in a dishwasher to preserve the finish.

RETURNS & REFUNDS

What is your return policy?
Please refer to our full Return & Refund Policy for details on eligibility, timeframes, and how to initiate a return.

What if my item arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery at safura.kakar@gmail.com with photos of the damage and we will make it right.

CONTACT

How can I reach you?
You can contact us at safura.kakar@gmail.com. We aim to respond to all inquiries within 1 business day.